Roger Volkema is an Associate Professor and Chair of the Management Department at the Kogod School of Business, American University, Washington, D.C., and a private consultant to business and industry. He regularly conducts courses, seminars, and workshops in both North and South America on negotiation, conflict management, teambuilding, the consultancy process, and organizational behavior. He has authored over fifty journal articles and conference papers on these and other topics, developed a software package for managing teams, groups, and meetings (1990), and published two books on bargaining and negotiation for the American Management Association (The Negotiation Toolkit, AMACOM, 1999, and Leverage, AMACOM, 2006). He has an M.S. and Ph.D. from the University of Wisconsin-Madison, worked for ten years in the health care field, and was a Fulbright Fellow at the Departamento de Administracao, Pontificia Universidade Catolica, Rio de Janeiro, Brazil in 1988.