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Negotiation/Mediation/Conflict Management | Strategic Planning/Problem Formulation
Organizational Teams/Groups/Meetings | Related Disciplines

Negotiation/Mediation/Conflict Management

Books

Volkema, R.J. Leverage: How to Get It and How to Keep It in Any Negotiation, New York: American Management Association (AMACOM), 2006.

Volkema, R.J. The Negotiation Toolkit: How to Get Exactly What You Want in Any Business or Personal Situation, New York:  American Management Association (AMACOM), 1999.

Journal Publications

Volkema, R.J., Fleck, D., & Hofmeister-Toth, A. "Ethicality in Negotiation: An Analysis of Attitudes, Intentions, and Outcomes," International Negotiation, 2004, 9, 315-339.

Volkema, R.J. "Demographic, Cultural, and Economic Predictors of Perceived Ethicality of Negotiation Behavior: A Nine-Country Analysis," Journal of Business Research, 2004, 57 (1), 69-78.

Volkema, R.J. and Fleury, M.T. "Alternative Negotiating Conditions and the Choice of Negotiation Tactics:  A Cross-Cultural Comparison," Journal of Business Ethics, 2002, 36, 381-398.

Volkema, R.J. "Ethicality in Negotiations:  An Analysis of Perceptual Similarities and Differences Between Brazil and the United States," Journal of Business Research, 1999, 45, 59-67.

Volkema, R.J. and Chang, S. "Negotiating in Latin America:  What We Know (or Think We Know) and What We Would Like to Know," Latin American Business Review, 1998, 1 (2), 3-25.

Volkema, R.J. "A Comparison of Perceptions of Ethical Negotiation Behavior in Mexico and the United States," The International Journal of Conflict Management, 1998, 9 (3), 218-233.

Volkema, R.J., Bergmann, T.J., and Farquhar, K. "Use and Impact of Informal Third-Party Discussions on Interpersonal Conflicts at Work," Management Communication Quarterly, 1997, 11 (2), 185-216.

Volkema, R.J. "Perceptual Differences in Appropriateness and Likelihood of Use of Negotiation Behaviors:  A Cross-Cultural Analysis," The International Executive, 1997, 39 (3), 335-350.

Volkema, R.J., Farquhar, K., and Bergmann, T.J. "Third-Party Sensemaking in Interpersonal Conflicts at Work:  A Theoretical Framework," Human Relations, 1996, 49 (11), 1437-1454.

Volkema, R.J. and Bergmann, T.J. "Conflict Styles as Indicators of Behavioral Patterns in Interpersonal Conflicts," Journal of Social Psychology, 1995, 135 (1), 5-15.

Bergmann, T.J. and Volkema, R.J. "Issues, Behavioral Responses and Consequences in Interpersonal Conflicts," Journal of Organizational Behavior, 1994, 15, 467-471.

Volkema, R.J. "Negotiating for Grades: Theory into Reality in the Classroom,"  Journal of Management Education, 1991, 15 (1), 46-57.

Volkema, R.J. "Alternative Dispute Resolution in Brazil," Mediation Quarterly, 1989, 7 (1), 51-58.

Volkema, R.J. and Bergmann, T.J. "Interpersonal Conflict at Work: An Analysis of Behavioral Responses," Human Relations, 1989, 42 (9), 757-770.

Volkema, R.J. "The Mediator as Face Manager,"  Mediation Quarterly, 1988, 22, 5-14.

Volkema, R.J. "Establishing an Alternative Dispute Resolution Program:  Assessing the Challenge," Conciliation Courts Review, 1987, 25 (2), 33-38.

Volkema, R.J. "Training Disputants:  Theory and Practice," Mediation Quarterly, 1986, 13, 43-52.

Book Chapters

Bergmann, T.J. and Volkema, R.J. "Understanding and Managing Interpersonal Conflict at Work: Its Issues, Interactive Processes, and Consequences," in Managing Conflict:  An Interdisciplinary Approach, M. Afzalur Rahim (Ed.), New York: Praeger, 1989, 7-19.

Proceedings-Conferences

Volkema, R.J., Fleck, D., & Hofmeister-Toth, A. "Email-based Negotiations: An Analysis of the Effects of Early-stage Behavior on Process and Outcome," International Association of Conflict Management, Montreal, Canada, June 2006.

Volkema, R.J. "Understanding Leverage in International Business
Negotiations," MBAA International, Chicago, March 2006.

Volkema, R.J. & Rivers, C. "Negotiating Over the Internet: A Cross-cultural Experience," Meeting of the Eastern Academy of Management, Cape Town, South Africa, June 2005.

Volkema, R.J., Fleck, D., & Hofmeister-Toth, A. "Ethicality in Negotiation:  An Analysis of Attitudes, Intentions, and Outcomes," Iberoamerican Academy of Management, Sao Paulo, Brazil, December 2003.

Volkema, R.J. & Wetzel, U.  "Entrepreneurial Motivation Among Brazilian Small Business Owners," Business Association for Latin American Studies (BALAS), Sao Paulo, Brazil, April 2003.

Volkema, R.J. "Demographic, Cultural, and Economic Predictors of Perceived Ethicality of Negotiation Behavior: Nine-Country Analysis," Annual Meeting of the Academy of Management, Washington, D.C., August 2001.

Volkema, R.J. "Predicting Unethical Negotiating Behavior:  An Empirical Examination of the Lewicki-Robinson Questionnaire," Annual Meeting of the Academy of Management, Washington, D.C., August 2001.

Volkema, R.J. "Demographic, Cultural, and Economic Predictors of Perceived Ethicality of Negotiation Behavior: A Nine-Country Analysis," Meeting of the Business Association for Latin American Studies, Caracas, Venezuela, April 2000.

Volkema, R.J. and Fleury, M.T. "The Effects of Issue Importance, Opponent, and Context on Perceptions of Negotiation Tactics: A Cross-Cultural Comparison," Meeting of the Business Association for Latin American Studies, New Orleans, April 1999.

Volkema, R.J. "Brazil, Chile, Mexico, and the United States:  A Cross-Cultural Comparison of Perceptions of Ethical Negotiation Behavior," Annual Meeting of the Academy of Management, Boston, August 1997.

Volkema, R.J. "Ethicality in Negotiations:  An Analysis of Perceptual Similarities and Differences Between Brazil and the United States," Meeting of the Business Association for Latin American Studies, Monterrey, Mexico, March 1996.

Volkema, R.J. "Dispute Resolution in Brazil - Revisited," Meeting of the International Association for Conflict Resolution, Vancouver, Canada, June 1990.

Volkema, R.J. "Promotoria de Bairros:  ADR in Brazil," North American Conference on Peacemaking and Conflict Resolution, Montreal, Canada, March 1989.

Volkema, R.J. "Problem Complexity and the Problem Formulation Process,"  Conference on Theory and Practice in Organizational Conflict,  Minneapolis, Minnesota, October 1987.

Bergmann, T.J. and Volkema, R.J. "Understanding and Managing Conflict at Work,"  First International Conference of the Conflict Management Group, Fairfax, Virginia, June 1987.

Volkema, R.J. "Problem (Issue) Formulation and Negotiation," Temple University's Eighth Annual Conference on Discourse Analysis, Philadelphia, March 1987.

Volkema, R.J. "Establishing an Alternative Dispute Resolution Program:  Assessing the Challenge," International Conference of the Society of Professionals in Dispute Resolution, Boston, October 1985.

Volkema, R.J. "Training for Disputants:  A New Challenge for Dispute Settlement Centers," National Conference on Peacemaking and Conflict Resolution, St. Louis, September 1984.

Volkema, R.J. "The Role of Problem Formulation in Conflict Resolution,"  Second Organization Development Congress on "Conflict Resolution Technology," Nashua, New Hampshire, October 1981.

Strategic Planning/Problem Formulation

Journal Publications

Volkema, R.J. "Managing the Problem Formulation Process:  Guidelines for Team Leaders and Facilitators," Human Systems Management, 1997, 16 (1), 27-34.

(Reprinted in De Qualitate - Italian Journal of Quality, April 1998, 34-40.)

Volkema, R.J. "Creativity in MS/OR:  Managing the Process of Formulating the Problem," Interfaces, 1995, 25 (3), 81-87.

Leal, R.P.C. and Volkema, R.J. "Is There Strategy in America?  A Response to Nelson,"  Business Horizons, 1991, 34 (5), 9-10.

Volkema, R.J., Manzano, J.L., and Gaglione, J.  "Developing a Cost-Benefit Analysis Process for Small-to-Moderate Expenditure Decisions," Technological Forecasting and Social Change, 1991, 40, 53-71.

(Reprinted in Business Research Realities:  Selected Readings, D.A. Erekson, S.H. Shaha, and C.D. Swenson (Eds.), Needham Heights, MA:  Simon and Schuster, 1996, 151-170.)

Volkema, R.J.  "Problem Statements in Managerial Problem Solving,"  Socio-Economic Planning Sciences, 1988, 22 (5), 213-220.

Volkema, R.J.  "Problem Statements in Negotiation and Policy Formation,"  Mediation Quarterly, 1988, 20, 23-30.

Volkema, R.J.  "Problem Complexity and the Formulation Process in Planning and Design,"  Behavioral Science, 1988, 33 (4), 292-300.

Volkema, R.J. "Problem Formulation: Its Portrayal in the Texts,"  Organizational Behavior Teaching Review, 1987, 11 (3), 113-126.

Volkema, R.J. "Problem Formulation as a Purposive Activity,"  Strategic Management Journal, 1986, 7 (3), 267-279.

Volkema, R.J. "Problem Formulation in Planning and Design,"  Management Science, 1983, 29 (6), 639-652.

Book Chapters

Volkema, R.J. "Problem Formulation," in Concise Encyclopedia of Information Processing in Systems and Organizations, Andrew Sage (Ed.), Oxford: Pergamon Press, 1990, 377-382.

Proceedings-Conferences

Volkema, R.J. "Problem Formulation in Transportation Planning:  A Case Analysis," INFORMS Joint International Meeting, Barcelona, Spain, July 1997.

Volkema, R.J. and Leal.R. "Type III Errors in Environmental Perception," XVIII ANPAD (Association of Post-Graduate Programs in Administration), Curitiba, Brazil, September 1994.

Volkema, R.J. and Leal, R. "Environment, Perception, and Strategy," Proceedings of the Annual Meeting of the Decision Sciences Institute (pp. 470-472), San Francisco, November 1992.

Volkema, R.J. "Characteristics of a Type III Environment,"TIMS XXX and SOBRAPO XXIII Joint International Meeting, Rio de Janeiro, Brazil, July 1991.

Volkema, R.J. "Growth and Transformation in Organizations:  A Systems Framework for Analysis and Development," XIV Congress on Systems Engineering (presentation), Santiago, Chile, July 1991.

Volkema, R.J. "Understanding and Managing the Problem Formulation Process," XIV Congress on Systems Engineering (presentation), Santiago, Chile, July 1991.

Volkema, R.J. "An Empirical Investigation of Problem Reformulation and Solution Generation,"  Proceedings of the Annual Meeting of the Decision Sciences Institute, San Diego, November 1990.

Volkema, R.J. "Selecting Participants to Avoid Type III Errors:  Theory into Practice," Working Conference on Managerial Thought and Cognition, Washington, D.C., August 1989.

Volkema, R.J. "Selecting Participants to Avoid Type III Errors," TIMS/ORSA National Conference, Vancouver, Canada, May 1989.

Volkema, R.J. "Problem Formulation in Managerial Problem Solving," TIMS/ORSA National Conference, Washington, D.C., April 1988.

Volkema, R.J. "Problem Formulation in Planning and Design:  What We Know and What We'd Like to Know," 1987 International Congress on Planning and Design Theory, Boston, August 1987.

Volkema, R.J. "Problem Formulation:  What Are We Teaching Business Students?" Annual Meeting of the American Institute for Decision Sciences, Las Vegas, November 1985.

Volkema, R.J.  "Problem Formulation in Planning and Design:  Selection of Problem Statements in Forced-Choice Situations," Proceedings of the Annual Meeting of the American Institute for Decision Sciences, Toronto, November 1984.

Organizational Teams/Groups/Meetings

Books/Software

Volkema, R.J.  QUORUM:  Software for Managing Teams, Groups, and Meetings, La Jolla, CA:  Pfeiffer and Associates, 1991.

Journal Publications

Niederman, F. and Volkema, R.J. "The Relation of Agenda Creation and Use to Group Support System Experience," Database, 1999, 30 (3-4), 51-71.

Niederman, F. and Volkema, R.J. "Effects of Facilitator Characteristics on Meeting Preparation, Set-up, and Implementation," Small Group Research, 1999, 30 (3), 330-360.

Volkema, R.J. and Gorman, R. "The Influence of Cognitive-Based Group Composition on Decision-Making Process and Outcome," Journal of Management Studies, 1998, 35 (1), 105-121.

Volkema, R.J. and Niederman, F. "Planning and Managing Organizational Meetings:  An Empirical Analysis of Written and Oral Communications," Journal of Business Communication, 1996, 33 (3), 275-296.

Volkema, R.J. and Niederman, F. "Organizational Meetings:  Formats and Information Requirements," Small Group Research, 1995, 26 (1), 3-24.

Volkema, R.J.  "Computer-Assisted Meeting Management and Record Keeping," Records Management Quarterly, 1988, 22 (4), 8-11.

Volkema, R.J. and Avery, M. "Power Behind the Pen: Developing the Role of the Active Meeting Recorder," Advanced Management Journal, 1988, 53 (3), 45-48.

Volkema, R.J. "Student Work-Teams:  A Computer-Based Self Analysis,"  Journal of Education for Business, 1987, 62 (5), 210-214.

Volkema, R.J. "Student Work-Teams:  Diagnosing Problems by Computer,"  AEDS Journal, 1986, 20 (1), 44-50.

Proceedings-Conferences

Volkema, R.J.  "Emerging Trends in Electronic Mail Technology: Creating an Agenda for Future Research," Annual Meeting of the Academy of Management, Chicago, August, 1999.

Niederman, F. and Volkema, R.J. "Effects of Facilitator Training and Experience on Meeting Preparation, Set-Up, and Implementation," Annual Meeting of the Academy of Management, Boston, August 1997.

Niederman, F. and Volkema, R.J. "Influence of Agenda Creation and Use on Meeting Activities and Outcomes:  Report on Initial Results," ACM SIGCPR/SIGMIS, Denver, Colorado, April 1996.

Volkema, R.J. and Niederman, F. "Meeting the Challenge:  Application of Communication Technologies to Group Interactions," ACM SIGCPR, Nashville, Tennessee, April 1995.

Volkema, R.J. and Niederman, F. "Organizational Meetings:  Formats, Information Requirements and Systems Development," ORSA/TIMS Meeting, Boston, April 1994.

Volkema, R.J. "A Comparative Study of Expert System Use By Individuals, Nominal Groups and Interacting Groups,"  Annual Meeting of the Academy of Management, New Orleans, August 1987.

Related Disciplines

Journal Publications

Volkema, R.J. and Wetzel, U.  "Entrepreneurial Motivation Among Brazilian Small Business Owners," Business Journal for Entrepreneurs, 2003, 2003 (4), 175-213.

Getz, K.A. and Volkema, R.J.  "Culture, Perceived Corruption, and Economics: A Model of Predictors and Outcomes," Business & Society, 2001, 40 (1), 7-30.

Book Chapters

Volkema, R.J. "Curriculum Workshop:  Mathematics for Computer Science," edited chapter in Interactive Management, Schools and Education, Fairfax, Virginia: George Mason University, 1990.

Proceedings-Conferences

Volkema, R.J. "Unifying Principles of Organizational Behavior and Management," Meeting of the Midwest Academy of Management, Chicago, March 2005.

Volkema, R.J. and Wetzel, U.  "Entrepreneurial Motivation Among Brazilian Small Business Owners,"  Meeting of the Business Association for Latin American Studies, Sao Paulo, Brazil, April 2003.

Getz, K.A. and Volkema, R.J.  "Corruption in International Business:  Model Development and Testing," Meeting of the International Association for Business and Society, Paris, France, 1999.

Getz, K.A. and Volkema, R.J.  "Corruption and Economics: A Model of Predictors and Outcomes," Annual Meeting of the Academy of Management, Chicago, 1999.

Volkema, R.J. "Learning and Managing Through Expert Systems,"  Proceedings of the Annual Meeting of the Decision Sciences Institute, Honolulu, November 1986.

Byers, M.L., Kolstad, D.C., Volkema, R.J., Karmel, B. "An Empirical Evaluation of Satisfaction with Volunteer Work in a Community Health Center,"  Proceedings of the Academy of Management, 36th Annual Meeting, Kansas City, August 1976.