Information Technology in the UAE


Overview     Figures    Immigration     Labor    Language      Education
Early Education (IT)    Higher Education (IT)
Home
IT Labor Market
Overview:
One of the primary goals of the UAE government is economic diversification into the non-oil sector.   Therefore, the government has implemented policies and programs to encourage citizens to pursue higher education, specifically training in engineering and information technology.  Primary, secondary, and higher education is provided gratis to all Emirian citizens.

Currently, nationals comprise only between 20 and 25 percent of the population and even less of the labor market.   The IT labor market is composed primarily of expatriates.  Over the last decade, the UAE has become the hub for telecommunications and information technology in the Middle East and is therefore attracting IT professionals from around the globe.  The primary problem that the UAE will face in subsequent years will probably be a lack of Emirians in the work force.  Attracting foreign investment and IT professionals into the domestic labor market will continue as long as the UAE maintains a relatively liberalized economy

Facts and Figures:
 

Category
Statistic
Literacy Rate (total)
79.2%
Literacy Rate (females)
79.8%
Literacy Rate (males)
78.9%
Labor Force (total)
1,300,000
Labor Force (nationals)
325,000
Labor Force (non-nationals)
975,000
Net Migration Rate
2.03/1000
Public Universities
6
Private Universities
33
Adult Education Schools (total)
138
Technical Schools (1995) 
7
Tech School Students (1995)
1,554
College Graduates (1998)
188,839
Post Graduate Degree (1998)
14,513

Immigration:
The UAE is very receptive to inflows of educated business people (both men and women).  The expatriate community is one of the largest in the world.  However, the government is concerned about foreigners taking over the labor market in some instances.  Specifically, the UAE seems concerned about the unskilled labor force in the nation.  In 1999, the government placed a ban on issuing new visas to unskilled workers from Pakistan and India.  However, for the most part the process for obtaining a visa is very simple and most applications are accepted. 

Labor Market:
The Government of the UAE is concerned about the lack of Emirians in the work force and has such made emiratization a national objective.  In regards to IT consulting and internetworking services, Emirian companies compose about 50 percent of the market, or $5 million.  U.S. companies hold approximately 30 percent of the market and third party countries have approximately 20 percent of the market share (13). (Author's note: Although these figures were confirmed from multiple sources the author does not believe they reflect the geographic distribution of companies.  Foreign firms probably comprise a much higher percentage of total businesses in the Free Trade Zones while domestic firms are more prevalent everywhere else.  Furthermore, foreign investment in the lesser developed, non-oil producing Emirates of Ajman, Al Fujayrah, Umm al Qaywayn, and Ras Al Khaimah is probably minimal comparatively.) 

An exact estimate of the number of local IT professionals entering the market each year is unknown; however, there is not a significant risk of “brain drain”.   Considering the UAE is the hub of information technology in the Middle East the opposite is true.  More college graduates shun the private sector and prefer to join family businesses or seek work in the public sector.  Nationals make up almost 70 percent of the government labor force while expatriates primarily populate the private sector (5).
 

Executive
Summary
Telecomm
Infrastructure
Liberalization
& Deregulation
Internet
Diffusion
Electronic
Commerce
Hardware
Manufacturing
Software
Development
IT Users
IT Labor
Market
IT
Geographics
IT
Financing
Government
Policies
Legal
Environment
Transborder
Data Flows
IT 
Strengths & 
Weaknesses
Impacts on
Business
Sources &
Links
About the
Author
CIA World
Fact Book
UNITED ARAB EMIRATES

 
  Language:
Arabic may be the official language of the UAE; however, the language of business is English.   An exact statistic on the percentage of people (both nationals and non-nationals) that are fluent English speakers is not available.  However, the majority of domestic educational facilities, both primary and advanced, require fluency. It is interesting to note that almost 60 percent of the people residing in the UAE are from either India and Pakistan; however, most are unskilled laborers.  The primary languages spoken in the UAE are Arabic, English, Persian, Urdu and Hindi (14).
Education:
To meet the challenge of the evolving telecommunications and computer industries in the UAE the government places a strong emphasis on education.  The UAE authorities officially recognize only six universities, even though 33 private universities reside in the country.  UAE students comprise only about 10 percent of enrollment.  Higher education is provided free to all citizens (15).  Following are some of the key educational opportunities in obtaining skills in information technology and related industries.  By no means, does the following information on higher educational opportunities represent all available programs in the UAE.  However, they are the most significant and well recognized.
  Early Educational Opportunities in Information Technology:
ETISALAT, the state-owned primary telecommunications provider in the UAE, has recently initiated a program that encourages the use of Internet in public and private schools throughout the country.  This project is being done in coordination with the Ministry of Education and its intent is to use the Internet as an interactive teaching instrument to the nation’s youth.  The UAE has placed a strong emphasis on educating their youth on the latest trends in telecommunications and Information Technology.  Full training on the Internet will be provided. This will become increasingly important as the younger generations begin to enter the work force throughout the next two decades.  Establishing a strong base of IT skills during the formative years will provide the UAE with a strong domestic IT labor force that it seems to be lacking now (24). 












 
 






 
 
 
 
 
 

Higher Educational Opportunities in Information Technology:

Almost 15,000 students attend the United Arab Emirates University.  The Department of Mathematics and Computer Science offers a Bachelors of Science in Computer Science, which focuses on the elucidation of computer functioning, computer languages, networks and the utilization of computers in graphics, artificial intelligence and database systems. The program appears to have only two full-time professors and nine lecturers.  In 1998, the University website revealed there were 2,482 students in the Science Department, 83 percent of which were female. The University also has one of the premier Scientific and Educational Resource Centers in the Emirates.  There are no graduate level information technology courses currently offered.



In 1990, the Higher Colleges of Technology was formed and they are currently a conglomeration of ten colleges offering degrees and training programs to men and women.   The colleges are in five different cities in four of the Emirates. The 2000 school year had a record high student enrollment of 9,740 and 1,544 graduates.  The schools boast employing over 763 faculty members from 20 different countries.   In 1995, 31 students graduated from Engineering Technology Department which includes degrees in Industrial and Computer Engineering, Aviation, and other Engineering degrees (25). 

The colleges all offer training programs in Telecommunications and Computer Science.  In addition to the nine colleges, there is the Center for Applied Research and Training (CERT) which is well-renowned for providing programs in Telecommunications and Computer Science.  CERT was established in coordination with AT&T.   The following colleges comprise the Higher Colleges of Technology consortium:

The Abu Dhabi Men’s College, The Abu Dhabi Women’s College, Al-Ain Men’s College, Al-Ain Women’s College, Dubai Men’s College, Dubai Women’s College, Sharjah Men’s College, Sharjah Women’s College, Fujairah Women’s College, Ras Al-Khaimah’s Men’s College, and Ras Al-Khaimah’s Women’s College



The ETISALAT College of Engineering is subsidized by the state-sponsored telecommunications conglomerate ETISALAT.  The intent is to prepare students to work at ETISALAT and other government organizations.  The school offers programs in electronics, electrical engineering, and telecommunications.  It also offers a 5-year program Bachelors of Engineering in Communications program.  There appears to be 12 full-time professors, as well as 6 lecturers at the college.  The college provides graduates with skills in hardware and software applications.


Ajman University of Science and Technology has a Technosphere Center of Excellence.  The school offers a Bachelors of Science in Computer Science and Computer Engineering.  No further information is available on Ajman.


Al Bayan University offers degree programs in Computer Science and Computer Information Systems.  No further information is available.


The American University of Sharjah offers an undergraduate degree in computer engineering.  It has 16 professors of computer and information-related technology.  The school can accommodate up to 4,000 students.  A precise figure on current enrollment is not available.


The American University in Dubai offers an undergraduate degree in Information Technology and will soon be offering a Master’s in Information Technology.  This college is located on the outskirts of Dubai Internet City. Due to its ideal location in Dubai, it is feasible that the American University in Dubai will become a prime training ground for people and businesses residing in Dubai Internet City.


Zayed University provides educational opportunities to women who are interested in pursuing careers in Information Technology. No further information is available.


University of Sharjah offers a computer engineering degree that is a hybrid study of basic electrical engineering, modern electronics, and computer software. This includes the following: hardware (design of the electronics of the computer), the software (system and applications software), modern architectures of computer systems, and computer networking.
 

Impacts of National Information Technology Environments on Business
Kogod School of Business
The American University