IT in Cuba

Telecommunication Infrastructure

Liberalization and Deregulation

Internet Diffusion

Electronic Commerce

Hardware Manufacturing

Software Manufacturing

Who Uses IT?

IT Labor Market

IT Geographics

IT Financing

Government Policies

Legal Environment

Transborder Data Flows

Analysis: IT Strengths and Weaknesses

Analysis: Impacts on the Business

Sources and Links

About the Authors



Information Technology in Cuba

Liberalization and Derugulation


In June, 1993, Cuba decided to privatize telecommunication, and invited proposals for joint venture partners. In June, 1994 the Monterey, Mexico holding company Grupo Domos Internacional (Domos), through their subsidiary CITEL (Corporacion Interamericana de Telecomunicaciones), agreed to purchase a 49% interest in the Cuban phone system for a reported $1.5 billion (57). The Empresa de Telecomunicaciones del Cuba, S. A. (ETECSA) was separated from the Ministry of Telecommunications, and established as a private joint venture. The Ministry regulates the phone system and sets rates, so one can assume there are close ties between them and ETECSA.


Billed as the first large-scale privatization in Cuba since the revolution, the agreement was announced during a one-day trip to Cuba by then Mexican President Salinas. In April, 1995, Domos announced "completion" of the purchase, and the sale of 25% of their interest to STET International Netherlands, N. V., a wholly-owned subsidiary of the Italian State Telecommunication Company for $291.2 million. ETECSA is jointly managed with four Cuban Vice Presidents, three Mexican, and one Italian.

Domos is seeking further equity investment to reduce their share of ETECSA to 25%. According to Domos, ETECSA has a concession for 25 years (the first 12 on an exclusive basis) with two possible 12-year extensions to provide basic national, domestic long distance, and international telecommunication services, data transmission, telex, public telephone, trunked radio communication, subscription TV, paging, and other value-added services (all but cellular telephony). The agreement "valued" ETECSA at $1.442 billion, but promised investment "on the order of" $1.5 billion, including cancellation of Cuban debt to Mexico of $300 million. Domos says they will invest an additional $700 million in the next by 2003 for expansion and modernization of telecommunications, like the digitization of the network, refurbishing 200,000 existing lines, and expanding the network to a total of a million lines. The goal is to have 11 lines per 100 people (20 in Havana) by 2003. Estimates state that ETECSA already handles 20,000 international calls averaging 12 minutes daily (58).

An ETECSA official stated that there were plans for some renovation with digital switches in Havana, and that $3 million had been allocated for a 64kbps X.25 network. The choice of X.25 instead of frame relay was the result of a lack of technical expertise. He also stated that generally nothing had changed within the company. There is still a lack of funds for investment in modern technical infrastructure, and no competitive approach. Top management is not market oriented. They are conservative, and trying to maintain the current voice infrastructure, rather than starting over from scratch in the data communication business with a market orientation (59).

In addition, a cloud hangs over the Domos investment. ETECSA has inherited assets of the nationalized Cuban Telephone Company, an ITT subsidiary, and ITT has an outstanding claim for $131 million against the Cuban Government (60). Domos received a warning from the U. S. shortly after the passing of the Cuban Liberty and Democratic Solidarity Act, and this may give them second thoughts and further hamper their effort to raise capital or find other equity investors.


To summarize, the internal Cuban telephone infrastructure is obsolete and deteriorating. While investment has been promised, the details are not specified, and Domos appears to be having difficulty making good on their promises. For some time, voice and data communication within Cuba will continue to be poor, and there may be opportunity for further investment.


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