The Home Furnishings Industry

Due to a booming economy, the home furnishings industry had stellar years in both 1998 and 1999 and is considered one of the fastest growing segments of the retail market. US manufacturers shipments totaled 28.5 billion in 1998. Overall, the home furnishings wholesale industry is a $90 billion dollar market. Trends that portend a continued bright future for the home furnishings industry include a gowing stock market and consumer confidence strength combined with inflation, interest rates, and low unemployment. US demographics are also making home furnishings manufacturers and retailers happy since the main group they target - 35 to 64 year olds - is the fastest growing segment of the population and is comprised of individuals who have reached thier peak spending years (S&P, 1999). Other favorable factors include:

  • Increasing size of new homes
  • A rise in housing starts
  • Sharp increase in demand for small office/home office furnishings (SOHO)
All of these forces will continue to push demand for home furnishings and will contribute to manufacturers and retailers growth.

TOP 10 MANUFACTURERS
Name 1997 Revenue(in millions)  1998 Revenue   %Change
Furniture Brands Int'l 1808.3 1960.3 8.4
Lifestyle Furnishings Int'l 1693.6 1744.7 3.0
La-Z-Boy 1074.0 1244.0 15.8
Klaussner 668.0 725.0 8.5
Ashley 530.0 651.0 22.8
Ethan Allen 520.7 610.8 17.3
Ladd 525.5 571.1 8.7
Sauder Woodworking 475.0 530.0 11.6
Bassett 446.9 397.6 (11.0)
Bush 302.3 384.3 27.1
source: FurnitureToday

TOP 12 RETAILERS
                                                                                                
Name 1997 Sales (in millions) 1998 Sales % Change
Heileg-Meyers 1729.9 2060.0 19.1
Ethan Allen 844.7 962.2 13.9
Pier 1 Imports 563.7 781.1 38.6
Rooms To Go 585.0 705.0 20.5
Levitz 856.2 703.9 (17.8)
HomeLife 650.0 644.0 (.9)
La-Z-Boy 506.2 593.1 17.2
Haverty's 490.0 540.3 10.3
Value City 475.0 511.2 7.6
Art Van 440.0 490.0 11.4
Ikea 423.2 458.0 8.2
Berkshire Hathaway 386.0 426.0 10.4
source: FurnitureToday

The Industry relies on forming relationships between manufacturers (sellers) and retailers (dealers or buyers) to secure trade; with the number of buyers and sellers in the market, identifying trade partners can be onerous. The home furnishings industry is characterized by severe endemic problems which include:

  • Fragmentation
  • Difficulty identifying new business partners
  • Slow inventory turnover
  • Slow delivery cycles from manufacturer to retailer
  • Poor order tracking systems
  • Inconsistent logistics
Home furnishings manufacturers and retailers communicate orders and order confimation using a paper based sytem via fax machine; it is estimated that over 30% of orders are simply lost in this process. This creates hostility for both the retailer and consumer that ultimately will purchase those goods. Although efforts are undertaken to curb these issues, the industry is an old-boys network that is severely resistent to change and streamlining of processes. The factors that have contributed to the industry's slowness to adopt the Internet as a distribution channel are:
  • Concerns about the cost of delivery and return of heavy items
  • Fears that consumers would need professional assistance in purchasing decisions
  • Fears that manufacturers would alienate retailers by selling direct to consumers