E-Gov can be defined as the utilization of technology by a country's government in order to improve communication between that government and its constituents while concurrently streamlining bureaucracy. E-Gov measures include government websites, online payment of parking tickets, online tax submission, and various other examples. Most countries that have developed E-Gov initiatives are technologically developed, having already diffused technology into other aspects of society.

In the case of Vietnam, e-gov initiatives are scarce, and on the foreseeable horizon only one seems to be taking shape. Currently, Vietnam's implementations of e-government are mostly in the form of government websites that provide information but little interaction. For instance, Vietnam's Ministry of Posts and Telematics has a website, Vietnam Internet Network Information Center, which details the process of registering for Vietnamese IP addresses and domain names. The site does not however allow an entity to complete registration online, or for that matter download the required application materials to complete the process offline. The VNNIC website is for informational purposes only. The same holds true for other government sites including the National Assembly of Vietnam, The Ministry of Agriculture and Rural Development, and The Vietnam Ministry of Foreign Affairs where again the content is only informational without any interaction on the part of the viewer. Some of these websites can even be described as slick in design, but in each case their failing is their lack of user interactivity. As for why this is, just like B2C and B2B, there still remains a learning curve for the Vietnamese in mastering the technology.

The one site under development within Ho-Chi-Minh City that does promise e-gov, hopes that it will link IT companies directly to the Vietnamese Government. The site, www.doithoai-dn.hochiminhcity.gov.vn, which as of this writing is not yet up and running, hopes to strengthen the relationships between enterprises and the Government, allowing IT businesses to ask questions and request information directly from the Government. According to HCM City officials, by 2005 all city government agencies will be linked up to this website (42).

The HCM site should be a step in the right direction for expanding e-gov throughout HCM City, though for the rest of the country, Vietnamese citizens will need to be able to access the Internet more often and be comfortable with technological transactions before a buildup of additional e-gov initiatives occurs.